I recently had a minor fender bender and got a whiplash that the other driver’s insurance was supposed to handle.
Even though I was seeing a doctor, the well-known insurance company—rated in the Top 5 by Insurance Journal at the end of 2013—rejected the claim because my car had no damage.
While it was pretty shocking to hear this, the way I was treated put me over the edge.
Both the adjuster and the supervisor were as cold and hard-nose as could be.
Neither said they were sorry or were sympathetic.
All they did was repeat that there couldn’t be any damage to me.
Given the pain I was in, my hackles went sky high.
Maybe it pays to be nasty in the insurance industry--especially to less sophisticated people who don’t have access to lawyers and other professionals.
But, even in egregious circumstances, patients don’t sue as often if they like their doctor.
I will take on any bully if I have to, but I certainly wouldn’t have started thinking about bedside manner as marketing if I had been treated decently.