Technology has made the phone obsolete

We recently hired a contractor who did a great job writing press releases.

But he called us every step of the way to discuss the decisions he made.  

He needed so much hand-holding, we soon realized working with him took more time than doing it ourselves.

We asked him to email us more than once, but it didn’t help.

Bottom line: Even though his work was good, we couldn’t keep him.

As a result, I realized I rarely use the phone to talk to my clients anymore.  

We use email—or text if there’s a media deadline.

The technology not only is faster, but we have a record of what’s being done and what’s needed.

For more information, please visit us at Dell Richards Publicity, www.dellrichards.com    

The Internet for research and fun...

How long has it been since you picked up a Yellow Pages to find a phone number or used an encyclopedia to do research?

If it’s been more than a year, join the club.

Wikipedia’s main search page had nearly 280 million hits in December 2012 and that’s not counting people like me who google the subject, scan what’s available and usually click the Wikipedia page.

In fact, there are nearly 700,000 Google searches every minute.

Which is nothing compared to, 2.8 million emails sent every second.

But more than 10.5 million pictures uploaded to Facebook every hour.

When you say that of the 2.4 billion Internet users every day, 172 million of them visit Facebook, it sounds like a lot, but it’s a small percentage.  

Still, 400 million people post tweets on Twitter, every day, the most-read ones being about entertainment.

It’s been less than 20 years since the Internet took off.

In the next 20, maybe the phone book dropped at the door will be just a memory.     

For more information, contact Dell Richards Publicity at (916) 455-4790 or visit our website at www.dellrichards.com.

Disabled by the Facebook virus

I was recently disabled by Facebook. No reason given and no way to contact them except through their Q&A, then email.

I followed the instructions, but was informed I had a fake account and was permanently barred with no appeal.

Because I don’t take “no” for an answer, I immediately opened another Facebook account with a different email address, a placeholder account. (I later learned this is typical of teenagers: one for friends, another for family.)

The situation was frustrating, annoying and time-consuming. Was someone targeting me? Or, worse, was someone trying to steal my identity?

A few days later, I learned of the virus that targeted women—and asked them to send a copy of a government-issued I.D. to prove who they were to a “Facebook” customer support site.

Even though I got my account back, I couldn’t help questioning what was going on. How many women had given vital information about themselves to a hacker, an identity thief or worse?

Executives at Facebook said only a “small percentage” of its 500 million users were targeted, but even one percent could have been 5 million women.

Don’t get me wrong. I love connecting with the real world through the virtual one. Because I created a network of bird guides worldwide through Facebook, I not only enjoy stunning photographs daily, I know where my next big bird-watching trip will be.

Even before this latest virus, Facebook and other gargantuan social networking sites were becoming the domain of spammers, viruses and malware.

Now we have a virus that disables accounts and asks for personal identification. As far as I know, there has been no explanation of who received the identification papers. Facebook or someone else?

Ironically enough, Facebook executives announced they were creating a platform for email, etc. on the same day they had to admit there was a virus. Given the timing, perhaps Facebook itself was the target.

Being disabled from virtual friends for a few days was bad enough and cut off from the Dell Richards Publicity page for a few hours was unnerving.

But being cut off from email by a virus—with no way to phone customer support and get it fixed immediately—is my worst nightmare.

For more information, contact Dell Richards Publicity at 916. 455.4790 or visit our website at www.dellrichards.com